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Terms and Conditions


This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (the "Website"), whether as a guest or a registered user. Please read these Terms of Website Use ("Terms") carefully before you start to use the Website. By using the Website you indicate that you have agreed to these Terms. If you do not agree to be bound by these Terms, please do not use the Website.

INFORMATION ABOUT US is a site owned, operated and maintained by Wellspect Limited operating as Select Home Delivery Service ("we", "us", "our"). Wellspect Limited is a limited company registered in England and Wales under company number 12290212 and has its registered office at Brunel Way, Stroudwater Business Park, Stonehouse GL10 3GB. Our VAT number is GB 340 3779 05.


Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw, update, modify or supplement the content of the Website at any time, without notification to anyone. If the need arises, we may suspend access to part or all of the Website, or withdraw it indefinitely. We will not be liable if for any reason the Website is unavailable at any time or for any period.

Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.


We are the owner or licensee of all intellectual property rights in the Website and in the material published on it. All such material is protected by copyright unless otherwise stated.

Material on the Website may be downloaded or printed for your records, provided you keep intact all copyright, trademark and other proprietary notices. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of the Website including any text, images, audio and video for public or commercial purposes, without our written permission.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.

If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We are the owner or licensee of all trademarks and logos displayed on the Website. Nothing contained on the Website should be construed as granting, by implication, estoppels, or otherwise, any licence or right to use any trademark displayed on the Website without our written permission or that of such third party that may own the trademarks displayed on the Website.


The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
• any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including:

• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill; and
• wasted management or office time;

 whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This term does not affect our liability, the liability of our group of companies or that of third parties connected to us for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

You and we acknowledge that our group of companies and any third party connected to us shall be entitled to enforce these Terms under the Contract (Rights of Third Parties) Act 1999.

The information provided on the Website is not a substitute for medical advice. If you have, or suspect you have, a health problem, you should always consult with a healthcare professional.


To order any prescription items, LoFric® samples or accessories, you will need to register as a Healthcare Professional or as a Patient first. This process should only take a minute or two and will enable you to log in and place a prescription order or sample request.

Contracts for the supply of any prescription items, LoFric® samples or accessories formed through the Website are governed by our separate Terms and Conditions of Supply.


We process information about you in accordance with our Privacy Policy, a copy of which can be found here: [LINK]. By using the Website you consent to such processing and you warrant that all data provided by you is accurate.


You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.


We welcome links to the Website. You are free to establish a hypertext link to the Website as long as to do so is fair, legal and the link does not damage our reputation or take advantage of it or state or imply any sponsorship or endorsement of your website by us where none exists.

You must not establish a link from any website that is not owned by you.

The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on the Website other than that set out above, please address your request to

The Website may link to other websites that are not under our control. Such links are provided for your information only. We are not responsible for the content of such websites and shall not be liable for any loss, damage or injury arising from your use of them.


These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to the Website.


We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Website.


If you have any concerns about material which appears on the Website, please contact


Wellspect Limited and the Select Home Delivery Service ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Wellspect Limited of Brunel Way, Stroudwater Business Park, Stonehouse GL10 3GB.

1.1 We may collect and process the following data about you:
1.1.1 information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;
1.1.2 if you contact us, we may keep a record of that correspondence;
1.1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
1.1.4 details of transactions you carry out through our site and of the fulfilment of your orders; and/or
1.1.5 details of your visits to our site and the resources that you access.
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and for collecting aggregate information about visitors to our site. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
2.2.1 to estimate our audience size and usage pattern;
2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;
2.2.3 to speed up your searches; and
2.2.4 to recognise you when you return to our site.
2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
3.1 The data that we collect from you will be stored within the European Economic Area ("EEA"). It may also be processed by staff working within the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Wellspect Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
3.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4.1 We use information held about you in the following ways:
4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
4.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
4.1.3 to carry out our obligations arising from any contracts entered into between you and us;
4.1.4 to allow you to participate in interactive features of our service, when you choose to do so; and
4.1.5 to notify you about changes to our service.
4.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
4.3 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
5.2 We may disclose your personal information to third parties:
5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.2 if Wellspect Limited or its Select Home Delivery division or substantially all of the assets relating to either are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
5.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use or terms and conditions of supply and other agreements; and/or
5.2.4 to protect the rights, property, or safety of Wellspect Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at
6.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


1.1 The definitions in this clause apply in the terms and conditions set out in this document:
Force Majeure Event: shall have the meaning given in clause 9.
Goods: the products that we are supplying to you as set out in the Order.
Order: your order for the Goods.
Order Confirmation: the Company's confirmation that the Buyer's Order has been accepted (whether made orally or in writing).
Prescription: a valid green NHS hard-copy prescription or a valid electronic prescription.
Terms: the terms and conditions set out in this document.
We/Us/Our: Wellspect Limited, a limited company registered in England and Wales under company number 12290212 and with its registered office at Brunel Way, Stroudwater Business Park, Stonehouse GL10 3GB.
Writing: or written includes faxes and e-mail.
You/Your: the person placing the Order.

1.2 Headings do not affect the interpretation of these terms.
2.1 These Terms and the Order are considered by us to set out the whole agreement between you and us for the supply of the Goods. Please check that the details of the Order are complete and accurate before you commit yourself to the contract. Please ensure that you read and understand these Terms before you submit the Order, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 2.5.
2.2 Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues or brochures, are issued or published solely to provide you with an approximate idea of the Goods they describe. They do not form part of the contract between you for the supply of the Goods.
2.3 If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.
2.4 The Order is an offer by you to enter into a binding contract for the supply of the Goods specified in it, which we are free to accept or decline at our absolute discretion.
2.5 These Terms shall become binding on you and us when we issue you with an Order Confirmation, at which point a contract shall come into existence between us.
2.6 We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.
2.7 You may within 7 working days of placing an Order amend or cancel an Order by providing us with written notice.
2.8 We have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).
3.1 We warrant that on the date of delivery and until the expiry date marked on the Goods, the Goods shall be of satisfactory quality and fit for any purpose we say the Goods are fit for.
3.2 This warranty is in addition to any statutory rights you may have as a consumer.
3.3 This warranty does not apply to any defect in the Goods arising from wear and tear, damage, accident or negligence by you or any third party.
3.4 You should store and use the Goods strictly in accordance with the our instructions. This warranty will not apply if you use the Goods in a way that we do not recommend, if you fail to follow our instructions, or if you make any alteration or repair without our prior written approval.
3.5 We will take reasonable steps to pack the Goods properly and to ensure that you receive your order in good condition.
3.6 These Terms apply to any replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform with these Terms.
4.1 Delivery of the Order shall be completed when we deliver the Goods to you.
4.2 We will take reasonable steps to meet the delivery date set out in the Order Confirmation. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
4.3 If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the Order in instalments. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
5.1 In the unlikely event that the Goods do not conform with these Terms, please let us know as soon as possible after delivery. We will ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty we will replace the Goods.
 Title to and risk in the Goods will transfer to you from the time of delivery.
7.1 Once you have placed your Order you must send to us a valid Prescription for the Goods.
7.2 Once we have received a valid Prescription we will issue an Order Confirmation and we will dispatch the Goods.
7.3 We only accept Orders from customers who are 16 years old or over although they may order prescriptions for persons who are under 16.  By placing a Order you confirm that you are at least 16.
7.4 We only accept Orders from and despatch Goods to addresses in the United Kingdom.
8.1 Subject to clause 8.2 if we fail to comply with these Terms we will not be responsible for any losses that you suffer as a result, except for those losses which are a foreseeable consequence of our failure to comply with these Terms, and in any case we will only be liable for losses up to the value of the Order.
8.2 This clause does not include or limit in any way our liability for:
8.2.1 death or personal injury caused by our negligence; or
8.2.2 fraud or fraudulent misrepresentation; or
8.2.3 any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
9.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes (without limitation) strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks.
9.3 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
11.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
11.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
11.3 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
11.4 These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts. We do not accept orders from addresses outside the UK.